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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ciara Male

April 14, 2026

5  out of  5
rating by Ciara Male
"I've had the pleasure of meeting the entire team! Everyone is amazing and so friendly! Their experience and knowledge can't be matched! Highly recommend!"
We responded:
"Thanks so much Ciara for the 5 star review! You are greatly appreciated."
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des h

April 10, 2026

5  out of  5
rating by des h
"I love this office! I’ve been with them for years, and they truly treat you like family. Demetric always makes adding policies or making changes easy and cost-efficient. Maureen is the sweetest, I’m always happy to speak with her whenever I call. Sometimes I have to remind myself she’s at work because we could talk for hours lol! Overall, they provide great customer service. Highly recommend!"
We responded:
"Desiree, Thank You so much for recognizing Demetric and Maureen. I actually heard you and Maureen on the phone and I started laughing. You are truly a great person and we appreciate you trusting us all these years with your insurance and financial services!"
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Teri Bell

April 10, 2026

5  out of  5
rating by Teri Bell
"Always have a VIP experience with Shannon & his Team !"
We responded:
"Teri, Thanks so much for the recognition. It has been a pleasure working with you for several years now. I look forward to us collaborating in the future to continue to help people throughout the state. "
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Jessica Pratt

April 10, 2026

5  out of  5
rating by Jessica Pratt
"Been working with Mr. Freeman for the past year and it has been smooth riding! He's always been kind, every one in office is so welcoming and informative as well. Best experience ive had with an insurance company since ive started driving. You are more than just a contract here, they really look out for you."
We responded:
"Jessica, Thank You so much for the kind words. It is always a pleasure working with you and we look forward to being here for you. If you need anything don't hesitate to reach out. "
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William Golden

April 3, 2026

1  out of  5
rating by William Golden
"Most unprofessional misinformed insurance agency I have ever experienced hands down I've been a state farm customer for almost 30 years and I honestly considered leaving state farm do to the incompetent idiotic actions and treatment I received from Shannon freeman Do yourself a HUGE FAVOR and keep looking for a agent and agency!"
We responded:
"William disappointed in seeing this after helping you the past 6 yearsthrough personal situations.. We offer a service for a price. That contract must be met unfortunately"
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Alexandra Wooden

March 21, 2026

5  out of  5
rating by Alexandra Wooden
"Shannon Freeman at state farm is the best! She's so helpful.She has a wonderful personality.It's a pleasure to do business with the company."
We responded:
"Thanks so much for the kind review on Maureen! She is truly the best! We appreciate you and look forward to serving you for years to come. "
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Nikita Manigault

February 13, 2026

5  out of  5
rating by Nikita Manigault
"Mr. Freeman and his staff are very knowledgeable of insurance etc. There always friendly and eager to find solutions. I love this staff dearly."
We responded:
"Thank you for your kind words, Nikita! We’re so glad to hear you’ve had a great experience with us. We truly value our customers, and it’s rewarding to know that our efforts are appreciated. Thank you for your support! Call us anytime. - Shannon "
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Allison Nuzzo

February 13, 2026

5  out of  5
rating by Allison Nuzzo
"I was lucky to have been referred to the Shannon Freeman agency and have been very happy with the level of service and knowledge. I would absolutely recommend them. An added bonus is he and the staff are awesome!"
We responded:
"Thanks so much Allison for the kind words. It is a pleasure for me to be your Agent!"
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C Wooten

December 19, 2025

5  out of  5
rating by C Wooten
"Mr. Shannon Freeman has been outstanding—proactive, knowledgeable, and attentive throughout the entire process. Having recently relocated to the area from another state, I greatly appreciated how seamless Shannon made the transition. He operates with a high level of excellence and my experience with his office has been nothing short of exceptional."
We responded:
"Ms. Wooten thank you so much for your kind words. It has been a pleasure getting to know you and assist you with your transition to the area."
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Tangie Maxwell

December 18, 2025

5  out of  5
rating by Tangie Maxwell
"State Farm is a Great place to get your Insurance the Agents in Shannon Freeman office are very Helpful and Friendly they will work with you to get the Lowest Rate, I have been with State Farm for over 20 years. Keep Up the Great Work State Farm!!!"
We responded:
"Ms. Maxwell thank you so much for the kind words. We appreciate your loyalty and we are so happy to be your Agency of choice."
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Kinfolk Coaching

December 16, 2025

5  out of  5
rating by Kinfolk Coaching
"I’ve been working with them on behalf of my parents’ estate. They have given me grace, great customer service, and sound advice. During a stressful time, they’ve eased so many of my worries by taking the time to talk with and guide me. I had Nationwide as my car insurance provider and they were going up to $302/month. I switched to State Farm and will be paying $178/month. Maxwell even went above and beyond to explain the insurance market and why auto insurance works the way it does. I highly recommend State Farm and especially Shannon Freeman’s team."
We responded:
"Thank you so much for the kind words and truly hope we have been some assistance for you during this difficult time. If you need anything we are here! Thank you for your business and trust in us! "
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Nietta Ladson

December 16, 2025

5  out of  5
rating by Nietta Ladson
"I love my state farm family they are a pleasure to see and talk with .Deremtris and Shannon help me out a lot if it is something I don't understand they make sure when I leave I have a full understand . Maureen is always there to greet you with a smile.I don't remember the other young man name but the few times I spoke with him he was very friendly and helpful.Thank you so much.Have a blessed and safe holiday. Nietta Wright."
We responded:
"Nietta thank you so much for the kind words! We definitely consider you family, call or stop in anytime! "
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M Alvarez

December 11, 2025

5  out of  5
rating by M Alvarez
"I’ve been with this State Farm since I was like 15. Stayed after Mr. R J Washington passed and still the same. Very nice friendly and easy to talk to when I need anything."
We responded:
"Ms. Alvarez, Thank you so much for your patronage since 15! You are greatly appreciated and I thank you for being such a nice and supportive customer for this long. "
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Y W

October 29, 2025

5  out of  5
rating by Y W
"Mr Freeman was great! He anticipated our needs and had everything printed and ready to go upon our initial appointment. He is patient, attentive and extremely knowledgeable."
We responded:
"Thank you so much for the kind review! I look forward to being your Agent for years to come. "
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Katrina S Crawford Photography

June 2, 2025

5  out of  5
rating by Katrina S Crawford Photography
"The Shannon Freeman office has been, hands down, my best insurance experience yet. The team is extremely helpful, always available, and truly advocates for you. From day one, they made me feel like more than just a customer—they treat you like family. It’s rare to find that kind of genuine care and professionalism all in one place. Highly recommend!"
We responded:
"Katrina thank you so much for the kind words! It has been an honor to work with your entire family for years! If you ever need anything don’t hesitate to reach out. "
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Nathan

May 12, 2025

5  out of  5
rating by Nathan
"Maxwell hooked me up very honest and transparent I am very happy"
We responded:
"Nathan thanks so much for the kind words about Max. It is nice to have you as a new customer and we look forward to working with you for years to come. "
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Matt R

April 30, 2025

5  out of  5
rating by Matt R
"Max Deamon at State Farm is hands-down one of the best insurance agents I’ve worked with. He genuinely cares about getting you the right coverage not just selling you a policy. He took the time to walk me through my options, and made the entire process smooth and stress free. Highly recommend"
We responded:
"Thanks so much for the kind words Matt! Max is dedicated to helping people with their insurance needs. "
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Lisa LeBlanc

February 5, 2025

5  out of  5
rating by Lisa LeBlanc
"Max Damon is my insurance agent and he literally reduced our families car insurance premiums by over a third. He was extremely helpful and made the process of changing to State Farm so easy. He patiently answered all my questions and was very prompt throughout the entire process. I highly recommend Max and State Farm . I wish I had contacted him sooner !"
We responded:
"Thanks so much for the kinds words! We are so happy to welcome you and look forward to servicing your insurance needs for years to come. "
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Daniel Edwards

January 17, 2025

5  out of  5
rating by Daniel Edwards
"After the amazing phone call I just had with Ms. Maureen Gioio all I can say is “Wow”!!! She saved me from my car insurance getting cancelled today and we had a real great laugh about it!! This is why I’ve been with State Farm for over 10 years. Not just because my favorite color is Red but it’s because of the amazing customer service and of course the prices lol. Also shout out to Mr. Shannon Freeman, Mr. Max and Mr. Demetrius for always taking care of me as well!!!"
We responded:
"Mr. Edwards it is our pleasure to service your insurance and financial services! If you ever need anything we are here for you. "
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Clay Hardy

January 15, 2025

5  out of  5
rating by Clay Hardy
"I enjoy speaking with the Freeman team! It's a bit exciting to see who is going to answer the phone, and yet someone always answers the phone. We appreciate all the patience & assistance we receive. We thank you."
We responded:
"Thank you so much for the kinds words! We appreciate your business and call us anytime we enjoy it. "
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Meredith Bennett

December 31, 2024

5  out of  5
rating by Meredith Bennett
"Max helped me with car insurance. I will be saving an incredible $160/month switching to State Farm from Root, who recently increased my rate for no discernible reason. Thank you, Max!"
We responded:
"Thanks so much for the kind words. We are so happy we could help you. We look forward to assisting you for years to come. "
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Zach Beckman

December 3, 2024

5  out of  5
rating by Zach Beckman
"I had a wonderful experience with this company. Max Damon was my agent and he made everything super simple and easy to understand. He did all the work for me and even gave me a very reasonable rate. I will be referring all my friends and family to him!"
We responded:
"Zach, Thank you so much for the kind words. Max enjoys helping clients understand their coverages and great pricing. We look forward to working with you for years to come. "
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Jasmine Keane

November 14, 2024

5  out of  5
rating by Jasmine Keane
"Max Damon was so helpful in helping me switch my insurance and making sure I understood the policy - thanks Max!!"
We responded:
"Thanks so much for the kind words and happy Max was able to assist you! We look forward to assisting you with your needs for years to come. "
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Rochelle Hampleton

September 24, 2024

5  out of  5
rating by Rochelle Hampleton
"My years with State Farm as my insurance agency as been awesome! I always receive a speedy response and answer to my questions. It's always a pleasure to speak with Mr. Shannon Freeman and his team. Whenever I have an issue this team is always respectful and willing to go the extra mile. I appreciate your years of service!!!!"
We responded:
"Thanks so much Rochelle. It has been my honor to be your Agent for the past several years! I look forward to many many more! "
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Javis Singleton

June 24, 2024

5  out of  5
rating by Javis Singleton
"This agency is outstanding! Very attentive and helpful! Max & Shannon definitely provide great service. Thank you again!"
We responded:
"Thank you so much for the kind words! We look forward to assisting you for years to come. "